Refund Policy

1. Your Legal Rights (UK Consumer Law)

Under the Consumer Contracts Regulations 2013, you have:

▪ 14-day “cooling-off” period

You can return an unused product for any reason within 14 days of delivery.

Under the Consumer Rights Act 2015, you are entitled to:

▪ 30-day right to reject faulty goods

If the product is faulty, damaged, or not as described, you can request:

• A full refund, or

• A replacement

▪ 6-month presumption of fault

If the product develops a fault within six months, it is assumed (by law) to have been faulty at delivery unless proven otherwise. You are entitled to a repair or replacement.

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2. Eligibility for Returns

You can return a product if:

• It arrives damaged

• It is faulty

• It becomes faulty within 6 months

• You change your mind within 14 days (unused, original condition)

You cannot return a product if:

• It has been physically damaged by the user

• It has been dismantled or modified

• It is returned without essential parts

• The 14-day change-of-mind period has passed (unless faulty)

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3. How to Request a Return or Refund

Email us at info@nodsboy.com with:

• Your order number

• A description of the issue

• Photos or video (if the item is faulty)

We aim to respond within 48 hours.

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4. Return Shipping

UK customers

• We cover return postage for faulty items

• For change-of-mind returns, the customer covers return postage

International customers

• Return postage is paid by the customer

• Replacement items are shipped at cost

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5. Refund Processing

Once the item is received and inspected:

• Refunds are issued to the original payment method

• Typically processed within 5–10 business days

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6. Exchanges

If a replacement is available, we will ship it once the returned item is received.